Request tracking for departments that aren't IT
Each department gets its own queue and its own e-mail address. Requests that arrive by e-mail become tickets, replies go out from the department, and nothing is closed until someone has answered it.
Staff
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For this organization's staff. If you sent a request, you don't need an account: the department replies by e-mail.
Where the data lives
Everything runs in this organization's own AWS account, and no one outside the organization operates the system or sees its data. Records are encrypted with the organization's own key, every account signs in with a second factor, and this page loads nothing from any other site.
It is designed so that an organization handling protected health information can run it on services AWS lists as HIPAA-eligible, under that organization's own Business Associate Addendum with AWS. Compliance with HIPAA depends on that agreement and on the organization's own policies, configuration and training; running this software doesn't establish it.